BASE runs your donors, volunteers, and voters as one system —
and we run it with you, as your concierge, end to end.
We give campaign managers and candidates the AI capabilities a winning race demands — without building a tech team. We're the unseen force behind the campaign. Now powered by AI.
The same playbook ran across 26 simultaneous campaigns and won every one. It took 50 staff and 3,000 volunteers to execute. We turned that playbook into AI — so you don't need 50 staff to run yours.
We've taken the playbook to the U.S. — already active in multiple congressional midterm races, with teams on the ground on both coasts.
Every supporter recruited, interviewed, and matched — by AI, in minutes. Every donor scored, briefed, and ranked. Your base is your most valuable asset. We make it work for you.
Every campaign gets a Conductor — a concierge agent that works directly with you and your campaign manager — backed by an Ensemble of specialized agents across six domains. Each replaces a function that used to need a full team.
Every campaign gets a dedicated team backed by our AI agents. Humans bring the strategy and the judgment. AI brings the speed and the scale. Together they run your race.
Manage, schedule, and support your whole volunteer base in one place — and make it effortless for volunteers to sign up, get matched, and show up.
Finds, scores, and ranks every donor at scale. Every prospect is briefed and ranked, so your team always knows who to call next.
Real screens from the platform — the candidate on call time, the volunteer in the field, the captain running a neighborhood, the campaign manager at HQ.
Two minutes. Then we'll show you exactly where AI fits in your campaign.
Choose how you'd like to start working with us.
We've got your details. Our team — East Coast or West Coast — will reach out within 24 hours to set up your Campaign Audit.
Why “PolaAI”? Pola Ben-Gurion was the strategist behind the scenes — the one who read people instantly and made history possible. That’s the role we play for your campaign. Read her story →
Not a generic platform you log into. A dedicated team configures the AI to your candidate, your district, your moment — and adapts daily as the race moves. You decide. We execute. End to end.
Schedule a meeting →BASE turns every supporter into a contributor — automatically, within minutes of signup.
Campaigns lose most of the energy they generate — to bad intake, bad matching, and bad timing. A signup form is a black hole: names go in, nothing comes out, and by the time someone calls every signup back, the rally is over. BASE fixes all three.
Every supporter known. Every supporter activated. No one drops through the cracks — and no coordinator burns 40 hours a week on intake calls.
BASE finds, scores, and ranks every donor in your universe — and writes the brief before every call.
Most supporters who'd give never get asked; most who'd give more never get a call. Donor Intelligence unifies your campaign's fragmented data — your licensed voter file, giving history, your CRM, and your call logs — into one ranked, scored, and briefed donor pipeline, so every call starts with everything the fundraiser needs to know.
A ranked, briefed call sheet, ready to dial — in the candidate's Call Time app or exported to Excel and Google Sheets. Your team opens it and starts calling: no prep, no research, no guesswork.
No backlog. No leakage. Just the next best call, all session long.
PolaAI Inc.
Effective Date: August 28, 2026
Last Updated: August 28, 2026
Version: v1.2
This Privacy Policy explains how PolaAI Inc. ("PolaAI," "we," "us," or "our") collects, uses, shares, and protects personal data in connection with the PolaAI platform (the "Service"). PolaAI is a Delaware corporation headquartered at 131 Continental Dr, Suite 305, Newark, DE 19713. We apply GDPR-tier protections globally.
Contact: [email protected] · General: [email protected] · Mail: PolaAI Inc., 131 Continental Dr, Suite 305, Newark, DE 19713 · Web form: polaai.net/privacy-request
Until each representative is appointed and reflected in this Policy, EU/EEA and UK data subjects may contact us directly at [email protected].
PolaAI operates Agentic Election Campaign Infrastructure for political campaigns, candidates, and elected officials, including BASE, the Pola voice agent, the Engagement App, and the campaign manager workspace.
Three categories of individuals have a direct relationship with PolaAI as data subjects under this Policy:
We refer to all three as "Users." For Users, PolaAI is the controller of your personal data (or, where applicable, joint controller with the campaign).
End-Voters — individuals who receive AI calls, SMS, or door knocks but never sign up to PolaAI — are not Users. The campaign is the controller of End-Voter data; PolaAI is a processor acting on the campaign's documented instructions. End-Voter data is processed only for the duration of the campaign engagement, is not retained after the engagement ends, and does not enter PolaAI's reusable corpus or training datasets. See Section 11.
This is the most important Section. Please read it carefully.
2.1 Personalized service. We use your data to operate the Service — to recruit, interview, profile, and match you to a role; to power the Engagement App; to coordinate door-knocking, phone-banking, fundraising, and social-media activity; and to generate AI content tailored to your role.
2.2 AI voice calls (Pola). When you sign up as a Volunteer and give the required voice-recording consent, our AI voice agent Pola calls you and conducts a multilingual interview. The call is recorded. We process the recording to build your profile, identify your motivations, and match you to a role.
2.3 Cross-campaign reuse — optional, with safeguards. With your optional consent, we may reuse your User Data in identifiable form across (a) future campaigns of the same candidate; (b) campaigns of different candidates within the same party; and (c) campaigns of candidates from different parties. "In identifiable form" means we may use your name, contact details, voice recording, profile, and other identifying information.
This consent is optional. Declining or withdrawing does not affect Engagement App access. Withdrawal applies prospectively; on request to [email protected], we will also remove your User Data from campaigns you did not originally join (subject to reasonable technical constraints).
Purpose-limitation safeguards. Even with your consent, we will not (a) share your data with a campaign that opposes a candidate you actively volunteered for during the active election cycle for that opposing campaign; (b) use your data in a manner that materially conflicts with the political affiliation or issue positions you expressed at signup; or (c) transfer your data outside our cross-campaign reuse framework to unrelated third parties for their independent marketing.
We give notice by email at least 30 days before we begin a use that materially changes the context of the reuse you consented to.
2.4 AI model training — optional. With your optional consent, we may use your User Data (including voice recordings and profile data) to train, fine-tune, and evaluate PolaAI's AI models. Declining or withdrawing does not affect Engagement App access. See Section 12.2 for retrospective withdrawal effects.
2.5 Marketing. We send marketing based on your independent opt-ins under the Terms. Each sender's messages include unsubscribe instructions. You may unsubscribe from PolaAI marketing or from a specific campaign independently.
2.6 Service operation, security, and improvement. We use data to operate, secure, monitor, debug, and improve the Service; prevent fraud and abuse; and comply with law.
2.7 What we do not do. We do not (a) sell personal data for money; (b) share User Data with a campaign you have not signed up to support without your applicable consent; (c) use End-Voter data for cross-campaign reuse or AI training; (d) knowingly collect data from anyone under 18; or (e) use your data to attack the candidate you signed up to support.
We collect data (a) directly from you when you sign up, complete the Pola interview, or use the Service; (b) from the campaign you support (e.g., your role, contact info); (c) from third-party data providers under lawful license (voter file: L2 Political; identity/enrichment: Bright Data, Pipl, Clay); (d) automatically via cookies, server logs, and analytics; and (e) from public sources including public voter files, FEC filings, and public social profiles.
We rely on the following lawful bases:
6.1 What and why. We record your Pola interview and derive a voiceprint / voice embedding. We use these to authenticate you, personalize the Service, generate your profile, and (with your separate consents) reuse across campaigns and train AI models.
6.2 Legal basis. GDPR Article 9(2)(a) explicit consent (EU/UK); written release under BIPA (Illinois), CUBI (Texas), and Washington MHMDA; and analogous state biometric statutes.
6.3 State-by-state opt-out. Residents of states with biometric-privacy statutes may withdraw biometric consent at [email protected]. Withdrawal ends voice-related processing prospectively and triggers deletion per Section 6.4.
6.4 Retention. Voice recordings and derived voiceprints are retained for 12 months from your last active use of the Engagement App or the end of the campaign engagement, whichever is later, unless you withdraw consent sooner or a longer legally required retention applies. On withdrawal or expiry, we delete the recording and derived voiceprint within 30 days.
6.5 Sharing. Voice data is shared only with (a) sub-processors that host, transcribe, or process the audio under contract (see Section 8); (b) the campaign that recruited you, as required to deliver the Service; and (c) authorities where legally compelled. Voice data is not shared with campaigns you have not signed up to support absent your cross-campaign-reuse consent.
We retain personal data for as long as needed for the purposes described here, then delete or de-identify it. Typical periods:
We share personal data with:
8.1 No sale. We do not sell personal data for money. We disclose that our cross-campaign reuse, if consented, may constitute "sharing" under CCPA/CPRA for cross-context behavioral advertising purposes — see Section 10.6.
PolaAI is headquartered in the U.S. with sub-processors in the U.S., EU/EEA, and UK. Transfers out of the EU/UK/EEA rely on:
Copies of our SCCs and TIAs are available on request at [email protected].
10.1 Rights under GDPR / UK GDPR. You have rights to (a) access; (b) rectification; (c) erasure ("right to be forgotten"); (d) restriction of processing; (e) data portability; (f) object to processing based on legitimate interests, including profiling; (g) withdraw consent at any time (prospective); (h) not be subject to solely automated decisions producing legal or similarly significant effects — see Section 10.5; and (i) lodge a complaint with a supervisory authority.
10.2 AI-training withdrawal. Withdrawal is fully prospective for new training runs. For models already trained on your data before withdrawal, we cannot practically excise your specific contribution to learned model weights. On written request, we will (a) stop using your data in future training runs; (b) remove your identifiable data from training corpora; and (c) exclude you from future evaluation datasets. We do not represent that we can reverse-engineer models to remove your influence from weights already trained.
10.3 How to exercise rights. Email [email protected] or submit polaai.net/privacy-request. We verify identity using reasonable measures proportionate to the sensitivity of the request. You may authorize an agent in writing.
10.4 Timeline. We respond within 30 days (GDPR/UK), 45 days (CCPA/CPRA, extendable once by 45 days). Free of charge except for manifestly unfounded or excessive requests.
10.5 Automated decisions and human review. Volunteer role-matching, donor scoring, and outreach prioritization involve profiling but are not solely automated decisions producing legal or similarly significant effects: Campaign Staff exercise substantive human review over role assignments and outreach targeting. You may (a) obtain a plain-English explanation of a profile or score; (b) express your view; (c) contest the decision; and (d) request human review, by writing to [email protected].
10.6 California residents (CCPA/CPRA). You have rights to know, delete, correct, and limit use of sensitive personal information; to opt out of "sale" and "sharing"; and to be free from discrimination for exercising these rights. We honor Global Privacy Control signals. We do not sell personal data for money. Our cross-campaign reuse, if consented, may constitute "sharing" under CCPA; opt out at [email protected] or polaai.net/privacy-request.
Categories collected in the last 12 months: identifiers, customer records, protected classifications (age, political affiliation), commercial info, biometric info (voiceprint), internet activity, geolocation, professional/employment info, inferences, and sensitive personal information (political opinions, biometric info).
10.7 Other U.S. states. Residents of Colorado, Virginia, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws have rights broadly parallel to those above; exercise at [email protected].
10.8 Supervisory authorities. EU/EEA residents may complain to their national data protection authority. UK residents may complain to the Information Commissioner's Office (ICO).
For End-Voters, the campaign is the controller and PolaAI is a processor. Direct privacy requests about End-Voter data to the specific campaign. If you cannot reach the campaign, contact us at [email protected] and we will (a) forward your request to the campaign, and (b) provide reasonable assistance consistent with our processor role.
We (a) process End-Voter data only on the campaign's documented instructions; (b) do not retain it beyond the campaign engagement (deleted within 90 days after end); (c) do not use it for cross-campaign reuse; (d) do not include it in AI training datasets; and (e) do not sell or share it for cross-context behavioral advertising.
The Service is not directed to anyone under 18 and we do not knowingly collect personal data from anyone under 18. If we learn we have collected such data, we will delete it. If you believe we have collected data from a minor, contact [email protected].
We implement technical and organizational measures appropriate to the risk, including encryption in transit and at rest, access controls, least-privilege permissions, audit logging, sub-processor due diligence, and employee training. No system is perfectly secure.
If a breach affects your personal data and legal notification thresholds are met, we will notify you and the applicable supervisory authority within statutorily required timeframes (72 hours to the lead EU/UK supervisory authority under GDPR / UK GDPR).
Our sites use cookies and similar technologies in these categories:
EU/EEA/UK visitors see a compliant consent banner with granular controls. We honor Global Privacy Control signals as an opt-out of sale/sharing where applicable law requires.
We may update this Policy at any time. Material changes will be communicated to active Users by email or in-platform notice with reasonable notice (typically 30 days). The "Last Updated" date reflects the most recent change. Continued use after the effective date constitutes acceptance.
Until each representative is appointed and reflected here, EU/EEA and UK data subjects may contact us directly at [email protected].
PolaAI Inc.
Effective Date: August 28, 2026
Last Updated: August 28, 2026
Version: v1.3
These Terms of Use ("Terms") govern access to and use of the software platform, websites, applications, APIs, AI agents, voice agents, and related services made available by PolaAI Inc., a Delaware corporation ("PolaAI," "we," "us," or "our"). The platform includes our flagship product BASE, the AI voice agent Pola, the Engagement App, the campaign manager workspace, and related features (collectively, the "Service").
Read these Terms carefully. They contain a class-action waiver and, for paying customers, a mandatory arbitration agreement (Sections 15–16).
1.1 Who is bound. These Terms apply to three categories of users (collectively, "Users"):
End-voters who receive AI calls, SMS, or door knocks but never sign up to the Service directly are not Users and are not parties to these Terms. Their data is processed by PolaAI only as a service provider to the campaign; see the Privacy Policy.
1.2 How acceptance happens.
The Engagement App signup also presents three separate, unbundled consent checkboxes, treated as legally distinct:
The optional consents are independent of Engagement App access. You may decline or withdraw either without losing access; withdrawal applies prospectively and, on request to [email protected], retrospectively per the Privacy Policy.
1.3 Marketing opt-in (one-to-one consent). On polaai.net, two separate opt-in checkboxes are presented: (a) consent for PolaAI to send you marketing about PolaAI, and (b) consent for the specific campaign to contact you via the Service. You may give either, both, or neither, and withdraw either independently. Messages include CAN-SPAM- and TCPA-compliant unsubscribe instructions and identify the sender per the FCC "one-to-one consent" rule.
1.4 Eligibility. You must be at least 18 years old. PolaAI does not knowingly collect personal data from anyone under 18 and will delete such data if discovered.
1.5 Capacity to bind. If you accept these Terms on behalf of a campaign, committee, PAC, or other entity, you represent that you have authority to bind it. "You" or "Customer" includes that entity.
3.1 Description. The Service is Agentic Election Campaign Infrastructure: AI voice interviews, volunteer recruitment and matching, donor scoring, message drafting, digital engagement, and related workflows. Features change over time; new features are subject to these Terms unless otherwise stated.
3.2 Authorized scope. The Service is licensed to Customers for the specific campaign(s) identified in the Order Form. Users may access the Service only for the Customer's authorized campaign activities.
3.3 Not legal or political advice. The Service is software, not legal, compliance, campaign-finance, election-law, or political advice. Customers remain responsible for legal compliance in every jurisdiction they operate.
3.4 No guaranteed outcomes. PolaAI does not guarantee electoral results, contribution levels, volunteer counts, or specific engagement metrics.
4.1 Baseline prohibitions. You will not use the Service to:
4.2 Political-tech-specific prohibitions. You will not use the Service to:
4.3 Customer responsibility for AI outputs. Customer reviews and approves campaign-facing AI output before it is sent. AI output distributed under Customer's name is Customer's content and Customer's responsibility.
4.4 Reporting violations. Report suspected AUP violations to [email protected].
4.5 Enforcement. PolaAI may, at its sole discretion, refuse to onboard any prospective Customer, decline any campaign, remove content, suspend accounts, or terminate the Service for AUP violations or where PolaAI reasonably believes continued service would materially harm PolaAI or third parties. For non-egregious violations, PolaAI will provide notice and a reasonable cure period where practical.
4.6 Modifications. PolaAI may update this AUP by posting a revised version and notifying Customer. Continued use after the effective date constitutes acceptance.
5.1 Commitment. Campaign-facing AI outputs (voter-directed calls, SMS, emails, digital ads, publicly-posted social content) require human review and approval by an authorized Campaign Staff member before release.
5.2 Operational carve-outs. Recurring, template-based, or previously approved workflows may run under standing approval, provided (a) the template was reviewed and approved by Campaign Staff, (b) material changes trigger fresh review, and (c) an audit trail is retained.
5.3 No warranty against AI error. AI systems can produce inaccurate, biased, or unexpected output. Customer's approval process is the primary safeguard. PolaAI is not liable for AI output distributed under Customer's name.
5.4 AI-status disclosure. Where required by law (including California and Texas), the Service discloses that the caller or message is AI-generated. Customer must not disable or override these disclosures.
6.1 Customer Outputs. Customer owns the Customer Outputs generated for its campaign, subject to (a) PolaAI's underlying ownership of the platform and models, and (b) a perpetual, worldwide, royalty-free license to PolaAI to use Customer Outputs to operate, maintain, secure, and improve the Service.
6.2 PolaAI IP. PolaAI owns and retains all rights in the Service, the platform, its AI models, training data, embeddings, prompts, scoring algorithms, and any derivative works. Nothing in these Terms transfers PolaAI IP to Customer.
6.3 Feedback. If Customer or any User provides suggestions or feedback, PolaAI may use them without restriction or compensation.
6.4 Trademarks. "PolaAI," "Pola," "BASE," and related logos are PolaAI trademarks. Customer may reference PolaAI as a service provider, subject to reasonable trademark usage guidelines.
6.5 Customer Data license. Customer grants PolaAI a worldwide, royalty-free license to Customer Data as needed to operate the Service. Customer represents it has all rights and consents required to provide Customer Data to PolaAI.
6.6 Aggregated / de-identified data. PolaAI may create and use aggregated or de-identified data derived from Customer Data or User Data, provided such data does not identify any individual or Customer. Aggregated data is PolaAI's property.
7.1 Pricing. Fees are set in the Order Form and are due per its terms. Fees are non-refundable except as expressly stated.
7.2 Late payment. Undisputed amounts more than 30 days past due accrue interest at the lesser of 1.5% per month or the maximum permitted by law. PolaAI may suspend the Service for non-payment after 10 days' written notice.
7.3 Taxes. Fees are exclusive of taxes. Customer is responsible for all applicable taxes other than PolaAI's net-income taxes.
7.4 Volunteers. Volunteers do not pay to use the Engagement App.
8.1 Term. The Order Form governs the term. Absent an Order Form, either party may terminate at will on notice.
8.2 PolaAI's right to terminate or suspend. PolaAI may terminate or suspend any User or Customer for: (a) material breach of these Terms or the AUP; (b) non-payment; (c) legal, regulatory, or safety concerns; or (d) reputational or values-based concerns in PolaAI's sole discretion, including where continued service would materially harm PolaAI or third parties.
8.3 Customer termination for cause. Customer may terminate for PolaAI's uncured material breach after 30 days' written notice.
8.4 Effect of termination. On termination: (a) Customer's access ends; (b) fees accrued through termination remain due; (c) PolaAI will return or delete Customer Data within 90 days as instructed, retaining what is required by law or reasonably needed for audit, dispute resolution, or aggregate-data purposes; (d) User Data is retained or deleted per each User's consents and the Privacy Policy; (e) Sections that by their nature survive (including IP, Confidentiality, Disclaimers, Limitation of Liability, Indemnity, Disputes, and General) survive.
8.5 Volunteer consent withdrawal. Volunteers may withdraw any unbundled consent under Section 1.2 without terminating the Engagement App account, except that withdrawal of the required voice-recording consent ends Engagement App access.
9.1 Service updates. PolaAI may modify, add, or remove features at any time. Material feature removals will be communicated with reasonable notice.
9.2 Updates to these Terms. PolaAI may update these Terms, the AUP, and the Privacy Policy at any time. Material changes will be communicated with reasonable notice (typically 30 days). Continued use after the effective date constitutes acceptance. No re-click is required for updates.
9.3 Disagreement. If you disagree with a material update, stop using the Service and, if a paying Customer, request pro-rated refund of pre-paid unused fees within 30 days of the update's effective date.
10.1 Definition. "Confidential Information" means non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is marked confidential or would reasonably be understood as confidential given its nature.
10.2 Obligations. Recipient will (a) use Confidential Information only to perform under these Terms; (b) protect it with at least the care Recipient uses for its own confidential information (never less than reasonable care); and (c) disclose it only to personnel and agents bound by comparable confidentiality obligations.
10.3 Exclusions. Confidential Information does not include information that is public without breach, already known to Recipient without duty of confidence, independently developed, or received from a third party without duty of confidence.
10.4 Compelled disclosure. Recipient may disclose Confidential Information to the extent required by law, provided Recipient (where legally permitted) gives Discloser prompt notice and reasonable opportunity to seek protective relief.
10.5 Return. On termination or Discloser's request, Recipient will return or destroy Confidential Information, subject to legally required retention.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLAAI DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. POLAAI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, UNBIASED, OR SUITABLE FOR ANY PURPOSE. THE SERVICE IS NOT LEGAL, COMPLIANCE, TAX, FINANCIAL, MEDICAL, OR POLITICAL ADVICE.
12.1 Paying Customers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLAAI'S TOTAL AGGREGATE LIABILITY TO A PAYING CUSTOMER ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES PAID BY THAT CUSTOMER TO POLAAI IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
12.2 Non-paying Users. TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLAAI'S TOTAL AGGREGATE LIABILITY TO ANY NON-PAYING USER (INCLUDING VOLUNTEERS) WILL NOT EXCEED U.S. $250,000.
12.3 Carve-outs from cap. The caps in 12.1 and 12.2 do not apply to: (a) PolaAI's willful misconduct or fraud; (b) death or personal injury caused by PolaAI's negligence; (c) liability that cannot be limited by applicable law; or (d) statutory damages under BIPA (Illinois), CUBI (Texas), Washington MHMDA, or comparable state biometric-privacy statutes for Non-Paying Users, which are subject to the higher of the applicable statutory floor or the 12.2 cap.
12.4 Consequential-damages waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
12.5 Allocation of risk. Customer acknowledges the fees reflect this allocation of risk and that these limitations are an essential basis of the bargain.
13.1 Customer indemnity. Customer will defend, indemnify, and hold harmless PolaAI, its affiliates, and their officers, directors, employees, and agents from and against any claim, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data or Customer Outputs; (b) Customer's or its Users' violation of these Terms, the AUP, or applicable law; (c) Customer's electoral, campaign-finance, election-law, or FEC/state-agency violations; (d) claims that Customer's use of the Service violates a third party's rights; or (e) messages, calls, or door knocks distributed under Customer's name or authorization.
13.2 No PolaAI indemnity. PolaAI provides no indemnity to Customer or Users. This allocation reflects the fee structure, the political-tech risk profile, and the human-in-the-loop model.
13.3 Procedure. PolaAI will (a) promptly notify Customer of the claim; (b) give Customer sole control of defense and settlement, provided no settlement adversely affects PolaAI without PolaAI's written consent; and (c) reasonably cooperate at Customer's expense.
14.1 Scope. This Section 14 applies to disputes between PolaAI and any paying Customer.
14.2 Informal resolution. Before filing arbitration, the parties will attempt to resolve the dispute in good faith through senior-executive discussion for at least 30 days after written notice.
14.3 Mandatory binding individual arbitration. Unresolved disputes will be finally resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules. The seat is Wilmington, Delaware. The arbitrator's award may be entered in any court of competent jurisdiction.
14.4 Class-action waiver. Disputes will be resolved individually only. Class, collective, and representative actions are waived. If this waiver is held unenforceable as to a particular claim, that claim will proceed in court under Section 15 and severed from arbitration.
14.5 Carve-outs. Either party may (a) bring a small-claims action in a court of competent jurisdiction, or (b) seek injunctive or equitable relief for IP infringement, confidentiality breach, or AUP violation.
14.6 Severability. If any part of Section 14 is unenforceable, the remainder controls.
15.1 Scope. This Section 15 applies to disputes between PolaAI and any Non-Paying User (including Volunteers).
15.2 Exclusive jurisdiction. The state and federal courts located in Wilmington, Delaware have exclusive jurisdiction. Each party consents to personal jurisdiction there.
15.3 Jury-trial waiver. EACH PARTY WAIVES TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
15.4 Class-action waiver. Disputes will be resolved individually only. Class, collective, and representative actions are waived, except claims that cannot lawfully be waived on a class basis (including certain state consumer-protection and biometric-privacy statutes), which may proceed as permitted by law.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.
Customer represents and warrants that:
18.1 Entire agreement. These Terms, the Order Form, the AUP, and the Privacy Policy are the entire agreement and supersede prior agreements on the same subject matter.
18.2 Assignment. Customer may not assign these Terms without PolaAI's prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets not to a PolaAI competitor. PolaAI may assign without consent.
18.3 No third-party beneficiaries. These Terms create no third-party beneficiary rights.
18.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations.
18.5 Notices. Notices to PolaAI: [email protected], with a copy to PolaAI Inc., 131 Continental Dr, Suite 305, Newark, DE 19713. Notices to Customer: the email on the Order Form.
18.6 Severability. If any provision is held unenforceable, the remainder continues in effect and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.
18.7 Waiver. No waiver is effective unless in writing signed by the waiving party. Failure to enforce is not a waiver.
18.8 Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
18.9 Export and sanctions. You will comply with all applicable export-control and sanctions laws and represent that you are not located in, or a national of, a country subject to comprehensive U.S. sanctions and are not on any U.S. denied-party list.
18.10 Order of precedence. In conflict: (a) Order Form; (b) these Terms; (c) AUP; (d) Privacy Policy.
18.11 Electronic signatures. Electronic signatures have the same effect as ink signatures.
18.12 Beta features. Beta, alpha, or preview features are provided "AS IS," may be modified or discontinued without notice, carry no SLA, and are excluded from warranties.
18.13 Publicity. Neither party will issue a press release referencing the other without prior written consent, except PolaAI may identify Customer as a customer in customer lists and marketing materials.
18.14 Contact. Legal: [email protected]. Privacy: [email protected]. General: [email protected].